You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

03/24/2021: Some Embedded File Links Broken

Update [Posted 3/24/2021 at 5:36pm]

We have found that when students come across broken PDF file links, they may see this interface addressing the broken link and be prompted to type in a message to sent to their instructor to fix the broken link:

This error message interface does not appear when trying to preview or download any other file type that is broken. Please note that when sending a message through this error interface for PDF files, the course page you were on in Canvas and the link that you clicked on are not automatically included in your message. Students, to help your instructor, please share what course page you were on and which file or link you were trying to access. This will make it much easier for instructors to fix the link using the temporary workaround detailed below. We apologize for any inconvenience that this may issue is causing you. We are in communication with Canvas Support to resolve this issue as soon as possible and a learn what caused this to happen.

Original Message [Posted 3/24/2021 at 12:40pm]

Since Canvas's most recent update on March 20th, we have received some reports of embedded files in course pages being broken. This does not impact all file links added to course pages, but only some. At this time we do not know why some embedded file links are broken and others are not affected. We have found three things that may happen for the affected file links:

  • Clicking on the hyperlinked text (the file name) causes the text to disappear.
  • Inline file preview may be broken.
  • Download errors may occur when trying to download the file from that course page.

We apologize for any inconvenience that this may cause you and your students. We are currently in communication with Canvas Support to resolve this issue as soon as possible and learn what caused this to happen. In the meantime, we have two options for fixing the affected broken file links:

  1. Re-do the file link:
    1. Navigate to the course page or assignment.
    2. Click the Edit button.
    3. Click on the hyperlinked text for the document and select the remove link option.
    4. Once the link has been removed, add the course document link back by following these directions.
  2. Manually edit the existing file link's URL:
    1. Navigate to the course page or assignment.
    2. Click the Edit button.
    3. Click on the hyperlinked text for the document and then select the link options.
    4. In the menu that appears on the right, locate the field where the link URL is located.
    5. If the link ends in /preview  change the link ending to /download?wrap=1 instead.
      Please note: this will not fix a broken file preview, but it will allow students to download the file.
  • 1654
  • 24-Mar-2021
  • 392 Views