08/13/2019: Kaltura Video Display Bug Fix

Over the summer our Kaltura integration was upgraded to incorporate improved caption creation and caption editing technology. Included in this update is a transcript widget that should have allowed students to watch a video and view the transcript simultaneously, like so:

Instead, a bug occurred that caused these display issues: (1) the video is watchable only in full-screen mode, (2) the video size is significantly reduced to accommodate the transcript, or (3) the video is watchable without using full-screen mode but you cannot view the video and transcript at the same time.

Here are some examples of how affected videos may display:

The solution to this display issue is to re-embed affected videos using the Kaltura icon in Canvas’s Rich Content Editor:

We apologize for this inconvenience. If you have any questions or concerns, please contact ODL Technical Support at 850-644-8004 or submit a support ticket.

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  • 13-Aug-2019