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Home > Canvas User Experience > About FSU Canvas Technical Support (from FSU Office of Digital Learning)

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  • 11/22/2024: Canvas Outage 500 Page Error [RESOLVED] Resolved [Posted 11/22/2024 at 1:29 pm ET] At 12:43 pm on 11/22/2024 Instructure reports the incident has been resolved.  For the full timeline of the error, please see the Canvas System Status Page. Monitoring At 12:34 pm on 11/22/2024 A fix has been implemented and Instructure is monitoring the results.  For the full timeline of the error, please see the Canvas System Status Page. Investigating [Posted 11/22/2024 at 12:24 pm ET] At 12:15 pm on 11/22/2024 Canvas has experienced an outage of service.  Some users may be encountering  500 page errors in Canvas.  Instructure is currently investigating the issue.  For the full timeline of the error, please see the Canvas System Status Page.

  • 11/20/2024: Hypothes.is Scheduled Maintenance and Outage Saturday Pending [Posted 11/20/2024 at 2:04 pm ET] Saturday, November 30th from 3:00 to 5:00 am ET Hypothes.is  At 3:00 to 5:00 am ET on Saturday, 11/30/2024, Hypthes.is will be undergoing a scheduled maintenance.  During this time, the platform will be unavailable.

  • 11/19/2024: Some Canvas Users Experiencing a 500 Error [RESOLVED] Resolved [Posted 11/18/2024 at 9:55 pm ET] At 9:55 pm on 11/18/2024 Canvas reported the situation has been fully resolved. For the full timeline of the error, please see the Canvas System Status Page.   Monitoring [Posted 11/18/2024 at 9:36 pm ET] At 9:36 pm on 11/18/2024 Canvas implemented a fix to the 500 error some United States users were experiencing in Canvas.  To ensure the fix was successful they remained monitoring the situation.  For the full timeline of the error, please see the Canvas System Status Page.   Investigating [Posted 11/18/2024 at 9:06 pm ET] At 9:06 pm on 11/18/2024 Canvas was aware and started investigating a reported error of some United States users experiencing a 500 error while in Canvas.  This error seems to have impacted some students by kicking them out of their exams.  For the full timeline of the error, please see the Canvas System Status Page.

About FSU Canvas Technical Support (from FSU Office of Digital Learning)
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The Office of Digital Learning's Technical Support group is dedicated to helping FSU faculty, staff, and students with their online teaching and learning needs. More specifically, we can assist you with FSU's learning management system, Canvas (canvas.fsu.edu), as well as its surrounding technologies.

Contact us any time you have a question, a problem, or any feedback. We are here to help you have the smoothest experience possible!

How to contact us:

Our office is open from 8am to 5pm (EST), Monday through Friday except during FSU holidays. Ninety-five percent of the time, we respond in less than two hours.

  1. Create a support ticket. If you're not in a huge hurry, this is our preferred method of contacting us. Click the "SUBMIT TICKET" button at the top-right corner of this website, or type "https://support.canvas.fsu.edu/new" in your browser at any time.
  2. Email canvas@fsu.edu. We know: Emails are super convenient. Go right ahead! But, please use your University email account for any account- or course-related matters.
  3. Call (850) 644-8004If you need a response in less than two hours, this is the way to do it. Don't worry, you won't have to talk to a machine. We take the "real-people, real-support" approach.
  4. Schedule an appointment with one of us!  When available, these one-on-one, face-to-face appointments are available on a first-come, first-served basis. We are located in the University Center C, Suite C3500. Our address is 296 Champions Way, Tallahassee, Florida 32306. To get to us, park somewhere legally in the parking lot that surrounds the Doak Campbell Football Stadium. Spot the huge Sportsmanship Statue at Gate C (South side), and go inside the College of Social Work side on the right. We are located on the third floor, first door on the right. 
FSU ODL Technical Support is a unit of the Office of Digital Learning. Learn more about our office at odl.fsu.edu.
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